Waikanae Beach Holiday Park

I have just stayed 10 days at Waikanae top 10 in Gisborne. The management and staff (particularly the cleaners) are lazy disgusting pigs. One of the toilet blocks (Male with 6 basins) had one soap dispenser which despite regular complaints from numerous campers remained empty for a 48 and 72 hour period. Several families were struck down with Gastroenteritis with one camper hospitalised (me). The cleaners were seen to use a towel wrapped around a handle as a mop to clean the floors in the female toilet and when finished they used it in the men’s toilet then hung it back up next to a basin in the women`s toilet to dry (no, it wasn`t laundered).
he manager talked to me about it and undertook to install an extra dispenser after I had distributed bars of soap to all of the basins and his staff (to show them what they looked like) on day 3 of the 72 hour period (without soap in dispenser). The manager lied to me when he told me that he had just replaced the soap refill and that he had found a second empty container in the bin (he claimed was emptied by the cleaners that morning) which indicated (to him) that it had been changed already that morning. I knew this was not true but went and checked it out anyway. Yes he put a new refill and extra dispenser in but there was only the one empty container in the bin and it had rubbish in it which I had placed there 2 days earlier. He told a pointless lie to try to make me feel as if I was being unreasonable or had got it wrong. I will never assume that a top 10 site is any better than the worst camp site again.

Additionally they charged me and another family $10 each for security swipe card (I paid $50 for 5) which we were told would be refunded in full when the cards were returned. When returned they denied that we paid $10 for each card and would only refund $10 for all five cards. I kept the cards and informed them as to their thieving heritage
am terribly disappointed in the experience and will be telling everyone I know that membership of the Top ten franchise is no assurance of quality or amenity.

If you value your health, stay away from this site.

Like nearly all Top10, this place was clean, modern, bright, friendly staff, everything works, a little pricey but your at the top end of camping grounds. Highly recommended. Close to town, walks, beach.

Well run, friendly and clean but beside a VERY noisy road. We had our worst ever night camping, with large noisy trucks running all night close by. We had planned to stay 2 nights but only lasted one.